Q: Why do I need
to use a post carbon filter if the water is already distilled?
A: The post carbon filter will remove any residual Volatile Organic Contaminant that may have carried over and will also enhance or
"polish" the taste of the product water.
Q: How often do I need to change out
the carbon post filter?
A: All of the filters for the "Classic" product line should be changed every 3 - 6 months.
Q: How often do I need to clean the boiling
A: It all depends on the hardness of your feed water. If you are using a water softener, it may never scale up and cleaning the surface
areas may not be necessary. If you have hard water, then you should clean the boiling tank whenever the metal surface of the heating
element is no longer visible because of scale cover.
Q: What can I use to de-scale or clean my
A: Lumen is an excellent de-scaler. If Lumen is not readily available, white distilled vinegar, 50/50 mix with hot water, can be used.
Let the solution sit over night for at least 8 hours, Using a plastic bristled brush, never metal, scrub the surface areas of the tank.
You may be required to repeat the soaking process if the tank is heavily scaled.
Q: How much electricity does my distiller use?
A: All models of our "Classic" product line uses approximately 3 kw/hrs. to produce one gallon of water.
the distiller brings the water to a boil, can I hook-up my automatic distiller to the hot water supply line?
A: NO! Although it makes sense to do so, the fittings and tubing that the water must pass through are not high temperature rated. Doing
so could damage those components and will void all warranties. However, you may use hot water for the manual distillers such as
the Mini Classic.
can't I use a heating element obtained locally at my hardware store for your distillers?
A: The heating elements that we use are specially designed and manufactured exclusively for water distiller applications. They are made of
special alloys that are stronger and more durable due to the longer operating conditions than your typical water heater element.
Q: Can I use a more
powerful element to make more water in my distiller?
A: No. This will void all warranties. The design of a particular distiller as a whole is specific to the production rate.
Q: Where can I get my machine serviced?
A: Please call our Customer Service Desk (1-800-875-5915, M-F, 8am - 5pm, CST.) and we
will attempt to locate one nearest to you.
Q: How can I become a Authorized Service
Center for PWI?
A: Please call/fax/e-mail
me (Chuck Lupori) and I will send you an application. Once the application has been reviewed and approved, a Service Center Agreement will
be sent out to you for review. Once the Agreement has been signed, any service, including warranty repairs in your designated area,
will be referred to you.
Q: How can I obtain
wiring schematics and manuals for servicing my distiller?
A: Some of these materials are available as downloads from this web site. If not, then please contact customer
service for more information.
Q: I would like to ask
a question that is NOT covered in this FAQ section.
A: Please complete the form below and our customer service department will contact you shortly.